Telecommunications - Experience Design
The Challenge Appointment and Technician Locator Design a solution to locate appointed technician services for the telecommunications industry through chat application. In order to define the user experience for this requirement internal API and systems were research to provide the best user journey to customers scheduling technitian services from their mobile phones. The Discovery Application channels Discovery working showed that many service appointment processes were being done manually from scheduling, modifying, tracking, locating service technician. Therefore the solution in need helps in the connection to an automated chat solution to solve 4 use cases in a roundup. Internal systems connections were required to be verified and tested first for the professional design to start in its works. Final insights began pointing to a...
